Support:
If you would like to check the status of your order, you can login to your account using the name and password you created during checkout. Click the View Account option on the upper right hand side of the screen in the Shopping Center
Questions or problems?
Our ticket system allows you to track your request, see all replies and you will receive an email with the reply from our support department. We have found the ticket system to be much more reliable than email. Many people use unreliable mail services or over zealous spam filters which filter out responses. Using the above ticket system link will allow you to see a response both by email and on our website ticket system. You will receive a web link to your ticket so you can see any responses if you do not receive our email response. We usually respond within a few hours or less but it can be up to 48 hours during busy times or weekends.
If you have trouble with email or you have not received a reply within 48 hours, please see the FAQ or contact us through the trouble ticket system link above. Please make sure the email address you provide is working or provide an alternate email address.
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